Official support channels

Only use official links from verified sources. Do not trust DMs or emails asking for passwords or secret phrases.

What to prepare before contacting support

  1. Non-sensitive identifying info: registered email, last login approximate date, device type.
  2. Describe any error messages or unusual activity (do not paste passwords or seed phrases).
  3. Include screenshots if helpful — but redact any sensitive fields before sending.

Send a message (example)

Use this form to draft a message to support. Do not enter passwords, passphrases, or private keys.