Official support channels
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Coinbase Help Center
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Verified Twitter (status/alerts)
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In-app supportOpen the Coinbase app → Settings → Support
Only use official links from verified sources. Do not trust DMs or emails asking for passwords or secret phrases.
What to prepare before contacting support
- Non-sensitive identifying info: registered email, last login approximate date, device type.
- Describe any error messages or unusual activity (do not paste passwords or seed phrases).
- Include screenshots if helpful — but redact any sensitive fields before sending.
Send a message (example)
Use this form to draft a message to support. Do not enter passwords, passphrases, or private keys.